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Return, Refund & Cancellation Policy

1. Cancellation Policy

Before Dispatch

Orders may be cancelled before they are dispatched by contacting our customer support as soon as possible.

Cancellation requests are subject to order verification and dispatch status.

If the order has not been shipped, the cancellation will be processed and an eligible refund will be initiated.

After Dispatch

Once an order has been dispatched from our warehouse, it cannot be cancelled.

Customers may refuse delivery; however, shipping and return shipping charges (if applicable) may be deducted from any eligible refund.

2. Return Policy

Due to the nature of fountain pen inks and to maintain product integrity, opened or used ink bottles cannot be returned.

Returns are accepted only under the following circumstances:

  • You received the wrong product.

  • The product was damaged during transit.

  • The product is missing from your order.

  • You received a defective product (subject to verification).

All return requests must be submitted within 48 hours of delivery.

3. Conditions for Return Approval

To be eligible for a return, the product must:

  • Be unused.

  • Be in its original packaging.

  • Include all accessories, labels, seals, and documentation.

  • Not be damaged due to customer handling.

  • Be accompanied by proof of purchase.

MyInkKart reserves the right to reject return requests that do not meet these conditions.

4. Products That Cannot Be Returned

The following items are not eligible for return:

  • Opened ink bottles.

  • Used fountain pen inks.

  • Products damaged due to misuse or improper storage.

  • Products with damaged or missing original packaging caused by the customer.

  • Products returned without prior approval.

  • Clearance, promotional, or specially discounted items, unless damaged or incorrectly supplied.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.

  • Clear photographs of the outer package.

  • Photographs of the product.

  • Photographs of the shipping label.

  • An unboxing video (strongly recommended and may be required for damage or missing item claims).

Our support team will review the information and advise you on the next steps.

6. Replacement Policy

If your claim is approved, MyInkKart may, at its discretion:

  • Replace the product with the same item (subject to availability), or

  • Offer an equivalent replacement, or

  • Issue a refund if a replacement is not available.

Replacement requests are subject to product availability.

7. Refund Policy

Eligible refunds will be processed after:

  • Cancellation approval (for orders cancelled before dispatch), or

  • Inspection and approval of the returned product (where applicable).

Refunds will be issued to the original payment method used for the purchase.

The time taken for the refund to reflect in your account depends on your bank or payment service provider.

8. Shipping Charges

Shipping charges are generally non-refundable, except where:

  • An incorrect product was shipped by MyInkKart.

  • The product was damaged during transit and the claim is approved.

  • A refund is required due to our error.

9. Return Shipping

Where instructed by MyInkKart, we may arrange the return pickup or request that you ship the product back to us.

Please do not return any product without receiving confirmation from our customer support team.

Unauthorized returns may not be accepted.

10. Quality Inspection

Every returned product undergoes a quality inspection before a replacement or refund is approved.

If the returned product is found to have been used, altered, damaged due to misuse, or otherwise does not satisfy the eligibility requirements, the request may be declined.

11. Fraud Prevention

To protect our customers and business from fraudulent claims, MyInkKart reserves the right to:

  • Request additional information or photographs.

  • Verify claims with the courier partner.

  • Reject claims that are false, incomplete, or inconsistent with the evidence provided.

Repeated abuse of our return policy may result in refusal of future orders or suspension of customer accounts.

12. Contact Us

For cancellation, return, replacement, or refund requests, please contact us:

MyInkKart

Operated by Vive Writing Instruments

📧 Email: contact.myinkkart@gmail.com

📞 Phone: +91 98207 66530

Please include your Order Number in all communications to help us assist you promptly.

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